Kings Labs help organizations to improve their Customer Service & Support performance, primarily through the analysis of existing organizational problems and development of plans for improvement. Our information systems helps to automate Customer Service & Support functions.
We provide CRM systems that automatically records all the stages in customer interaction process. Our ticketing system includes a contact management module which tracks all contacts that has been made with a given customer through Mobile, Landline, Toll Free, website, email, sms etc, the system automatically records the interaction & representatives can enter the purpose of the contact, and any follow up that may be needed with in build escalation matrix. This ensures that customer queries are answered on time, issues are resolved and feedbacks are collected summing up to reducing the risk of irritating customers. As a result of our exposure to and relationships with numerous organizations we are aware of industries "best practices", although the transferability of such practices from one organization to another may be limited by the specific nature of situation under consideration our expertise help clients achieve that.
Kings Labs consultants bring in our own proprietary methodologies & frameworks to guide the identification of problems. Based on these assessments we make recommendations for more effective or efficient ways of managing service in the organisation. Kings Labs consulting focuses on advising businesses on how best to use technology to meet the business objectives. In addition to providing advice we often estimate, manage, implement, deploy, and administer solutions for businesses houses.
The Businesses today depends on technology as never before to drive transformation, productivity and global operations. Technology is about transactional solutions handling day-to-day operations. And, it’s a rich portfolio of applications and systems with wide functional breadth. Companies that integrate these assets for effective decision-making can drive their competitive advantage.
We understand the specific needs of your business, develop practical business solutions based on our deep insights and experience, and we bring change that generates results. Our teams take an intense industry focus working with business leaders to solve their toughest challenges through applied innovation – backed by a network of global resources, deep strategic alliances, and full-spectrum delivery across strategy, implementation, management and operations.